Bereavement Feedback Volunteer – Hamilton

Hamilton

Organisation Hospice Waikato Trust
Category Health & Medical
Hours Working Hours

Hospice Waikato is seeking two experienced, compassionate volunteers to join our Bereavement Feedback Team. This is a valued role that supports bereaved families/whānau while helping Hospice Waikato learn from their experiences and continue to improve the care we provide.

Your tasks as a bereavement feedback volunteer:

  • Phone bereaved Next of Kin around 3–4 months after the death of their loved one
  • Gently check in on how they and their whānau are coping
  • Invite feedback about the care and support received from Hospice
  • Let families know about ongoing bereavement support if they need it
  • Record feedback accurately using a provided template

These conversations can be meaningful and sometimes emotionally challenging. Full training, clear guidance, and ongoing support and debriefing are provided.

Because of the sensitive nature of this role, we are looking for people with one or more of the following:

  • A professional qualification or experience as a health professional
  • Counselling, psychology, psychiatry, or chaplaincy/spiritual care experience
  • Previous work experience in hospice or palliative care

Please note: Due to the nature of the role, those who have experienced a recent personal bereavement may require a stand-down period before taking part.

Requirements:

  • Clear, confident spoken English
  • Calm, empathetic and comfortable speaking with people who may be distressed
  • Strong listening skills with a compassionate, non-judgemental approach
  • Good emotional awareness and ability to maintain boundaries
  • Able to follow clear processes and stay within role scope
  • Respect for confidentiality and cultural diversity, including whānau-centred care

A Police background check is required for this role.

Time commitment:

  • Approximately 3–4 hours per week
  • Calls are made on weekdays at agreed times from our Hospice Waikato offices (334 Cobham Drive)
  • This is a long-term volunteer role, with ongoing involvement preferred

Getting started:

The first step is to express your interest by filling out the form below. We will then put you in touch directly with the organisation for more information on the role and how to proceed.

Ref: 3256

Apply for this role