Clarence Street Theatre is opening its box office to the public during the week to make attending live theatre easier for everyone attending any event through Ticketek or Eventfinda.
As a Daytime Box Office & Visitor Services Volunteer, you’ll provide friendly, face-to-face assistance for people who prefer to purchase tickets in person, need help navigating online booking systems, or simply want to talk to someone about what’s on. Whether helping someone choose a show, answering our phone to customer enquiries, explaining where to park, or sharing a cup of tea while you answer their questions, you’ll help create a welcoming experience that connects our community with the performing arts.
This is a weekday daytime role and is separate from our event-day front of house and box office volunteer teams.
Requirements:
We're looking for volunteers who:
- Enjoy meeting people and providing friendly, welcoming customer service.
- Have a warm, patient and approachable manner.
- Are comfortable using a computer and willing to learn our ticketing systems (full training will be provided).
- Have good communication and listening skills.
- Are confident handling EFTPOS transactions and basic administrative tasks.
- Can work independently while knowing when to seek assistance from staff.
- Are reliable, organised and able to maintain confidentiality where appropriate.
- Are respectful of others and able to work positively in a shared office environment.
- Have an interest in the performing arts and supporting the local community.
Training and support will be provided for all theatre-specific systems and procedures.
Time commitment:
This is a regular weekday daytime volunteer role, with shifts generally operating between 10.00 am and 3.00 pm.
Volunteers are asked to commit to one regular shift each week or fortnight, with flexibility around days and hours to suit individual availability. We aim to build a small team of volunteers who can share the roster and provide cover for one another when needed.
Reasonable flexibility is available to accommodate family, appointments and other commitments.
